On behalf of everyone at Wintrust Mortgage, our hearts go out to those impacted by the pandemic. Our organization’s focus, as always, is the safety and health of our colleagues, customers and community. Following are updates to better inform and support you during this time.

To support social distancing and limit exposure, we are fully operational and accessible by phone, email and via our digital tools. We will continue to support and serve you in this new environment.

With incredibly low interest rates, our call volume is high, so hold and call-back times are longer than usual. Please be patient as we work to support all of our customers.

If you are an existing customer and are experiencing hardship as a result of COVID-19, we have options to help. To avoid long wait times, email questions/hardship requests to our Residential Loan Servicing Department at assistance@wintrustmortgage.com and include “Hardship Assistance” in the subject line. If you cannot send an email or wish to speak to a representative, please call 866-718-7899. Representatives are available 8 am-7 pm Central time, Monday through Friday. Please note that hold times may be longer than usual due to high call volume.

We’re here to support you, and your mortgage needs, in any way that we can. Stay safe. Stay healthy.